Brown-Phillips Insurance Reviews

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Brown-Phillips Insurance Reviews

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I was spoiled by the fact that my father was my insurance agent for most of my life. I always received the best service and the best coverage at the most affordable rates. Eventually my father retired and I had to find another agent to take care of my insurance needs. Over the years that followed I've had a wide range of experiences with insurance agents, ranging from bad to worse.... However, Brian Phillips has made me feel like the good old days have returned. I always get prompt replies to my questions, price comparisons, great coverage and great rates. I could not be happier with Brown-Phillips Insurance if my own father were working there. :) It is greatly appreciated! by Howard Salberg (Raleigh, NC)

"I like the low insurance rates with phenomenal coverage. I also like that they were the only insurance company around that would cover me so that I could go and get my license. When I added collision, it was the lowest rate around, and the service is so great. When I go into the office, Ashlee and Brian are so helpful and it just makes you feel like a valued customer, and like you're at home. It's great and I don't think I will be going any place else anytime soon!" -Tara Nicole Johnson, Raleigh, N.C.

"I am very pleased with Brown-Phillips Insurance Agency! You are always friendly, knowledgeable, organized and respond quickly to any issues I may have. I feel a lot safer with your agency having the back of not only myself, but family members and friends in my community. I find comfort in knowing that if I have a real crisis you are just a phone call or an office visit away. Thank you! Your loyal customer for over 9 years, Candace D. Turner." -Candace Turner, Apex, N.C.

Brown-Phillips Insurance has always been very nice even when they have to say NO. You can call Brian and he is so calm that whatever is the problem seems to be less of a problem when you are talking to Brian. I have been with them for a number of years and do not plan on changing in the future. by Bob Dunnigan (Raleigh, NC )

"Brian and Ashlee are very nice to work with. Thank You!" -Kay White, Gaffney, S.C.

"I love the fact that if I have any issue, you all help me very quickly; and you never seen like it is a problem if I have a question." -Jaime Cochran, Garner, N.C.

"Brian is quick to respond to emails and is always very helpful!" -Megan Chambers, Raleigh, N.C.

I first came to Brown-Phillips Insurance when I had a wreck almost 6yrs ago. My insurance company increased the price of my policy tremendously (it was the 1st wreck I had with them). I found out Brown-Phillips and have been dealing with them every since. Brian, Ashlee and Teryn are always pleasant,polite and professional. I have NEVER had a bad experience with them. - by Carson , (Raleigh)

Brian went above and beyond the call of duty to help me, one of the groomsmen in my wedding is an insurance agent and Brown Phillips actually was able to get me a lower premium, by about $400 per year.They are a class act and really know how to put the customer first, thank you for all you have done for me. - by Christopher Nobling (Raleigh, NC

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"They give you what you ask for and need with out over selling. They realize how important the client's time is and do not waste their time by constant calls emails or making it necessary to do things in person---. By that I mean I like doing business electronically using the internet, fax machines and telephone." -James Shanahan, Wake Forest, N.C.

"They treat you just like family!!" -Tommy Bailey, Knightdale, N.C.

"Very friendly and helpful. Unlike all of the other insurance providers, you gave me a true quote of what my premium would be (not an estimate varying by a couple hundred dollars). They also gave me the best rate around! :-)" -Sarah O'Connor, Wake Forest, N.C.

"There were some 'bumps' in one member of our family's driving record and Ashlee was able to find us the best auto insurance rates that I have seen. I also love that she is right on top of her clients and makes sure that we make our deadlines. She really has made our insurance needs easier than other companies have in the past. I make sure to tell all our family and friends who to go to for insurance needs." -Andrea L. Nelson, Raleigh, N.C.

"The service rendered was very prompt, professional and courteous. I needed immediate help in acquiring a policy in order to register my new car from another state. I got the help I needed and the out-of-state dealership had the information they needed within minutes. Thank you." -Rebecca Alonso, Raleigh, N.C.

"I found the agent very helpful, and friendly. She was very knowledgeable, and got me the policy I need without trying to pressure me into anything I didn't want." -Michelle Gerardot, Raleigh, N.C.

"From my first inquiry by email, I have found the agency to be most attentive to my needs. I have always received great service, excellent advice, and prompt attention in all matters. I recently recommended Brown-Phillips to a friend and co-worker who was looking for insurance and she also became a customer. I would not have done that if I did not highly value the service I have received." -Heyward McKinney, Raleigh, N.C.

"They are very prompt and attentive to my needs. I have a very busy and hectic schedule and doing things over the phone or either by email works better for me most of the time and they are so profound with helping me and others that have similar situations. They have always been upfront and informative with just about anything. I recommend Brown-Phillips to just about everyone I know that is searching for a great insurance company. They don't take you or your business for granted." -Kendra Corrina Cooper, Raleigh, N.C.

"Convenience, it is very easy to get in touch with my agent and get questions answered. My situation has been complicated a few times and was handled with great customer service. " -Matthew Brock Bagley, Raleigh, N.C.

"Ashlee and all of the other wonderful make we want to do business with Brown-Phillips. They're friendly, thoughtful, quick in responding to inquiries, etc. -- I can't say enough great things about them! I've been a policy holder for almost a year and I am completely satisfied with the service I have received. I plan to keep Brown-Phillips as my insurance company for a very long time!" -Shaun L. Johnson, Reidsville, N.C. "Very quick call-back for new policy quote. Polite and knowledgeable." -Benjamin Bipes, Raleigh, N.C.

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"You remind me when I forget something or you contact me thru e-mail." -Ann Thomas, Wendell, N.C.

"I love the fact that I can communicate with the staff through email, even to set up as a new customer. When you have children at home playing, and being loud it really helps to be able to conduct business through email. I worked with Ashlee, and I am completely satisfied with her promptness to my emails. I give you guys an A+!! Definitely would recommend them to anyone." -Crystal Forrest, Cary, N.C.

"They have always been excellent in service to me and my family." -Cheri Johnson, Raleigh, N.C.

"Great prices and love that you are local!" -Chrystal Smith, Raleigh, N.C.

"Last year I was in a fender bender (my first), but the agent that was assigned to me was very helpful and helped me understand how to go about filing a claim and getting everything I needed. Also someone came right out to my house and looked at my car all in the same day. there are so many other insurance agencies out there who offer competitive rates, but why pay less and chance losing great service and reliable coverage when you can have both with GMAC!! Overall GMAC Insurance is a great company to do business with, always very helpful and attentive to all insurance needs." -Vanessa Mills, Raleigh, N.C.

"Getting in contact when I need you. Getting answers to questions right away." -Carey Nobles, Cary, N.C.

"When you call the agents they always help you no matter what it is and get back with the answers asap." -Mrs. Angella Christmas Edwards (Derrick), Raleigh, N.C.

"What I like most - rather who. Ashlee is terrific. She has the knowledge to keep customers informed. Ashlee has the best customer service skills. She is very helpful and has an incredible work ethic." -Cynthia L. Wales, Raleigh, N.C.

"Very friendly people, and i appreciate that you email us and keep communication open to your customers. Most insurance companies you pay them and don't ever hear anything from them." -Cynthia Petteway, Raleigh, N.C.

"I especially enjoy the personal touch and not just a service. It means so much to have someone that you can trust for your insurance needs and have the customers best needs in mind." -Donna C. Daughtry, Raleigh, N.C.

"They have wonderful rates and are easy to get in touch with." -Dana Eaton, Raleigh, N.C.

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"I really like the fact that when ever I call the office the results are only a fax of email away. The office is very prompt to settle any questions or request I may have." -David T. Sandlin, Raleigh, N.C.

"I don't have to do any of the research myself. Brown-Phillips does it for me and that saves me lots of time and aggravation." -Elise M. Scida, Charlotte, N.C.

"I like that it has a personal feel to it...i feel like with the larger companies it would be much harder to have that personalized contact, ease and quickness of service!" -Erica Booth Sudyk, Hillsborough, N.C.

"You guys have always tried to help my find the best deal for what i can afford. you actually cared enough to help me look around for a different quote on one of your carriers and are just always very helpful!" -Evelyn Emma Humphrey, Raleigh, N.C.

"Great customer service." -Felicia Sheares, Raleigh, N.C.

"Brown-Phillips always looks for the best policy and pricing for its clients." -Greg Engledove, Raleigh, N.C.

"Fast answers." -Abel Diaz, Raleigh, N.C.

"It was so fast and accurate." -Ahmed Azab, Raleigh, N.C.

"They keep me posted." -Christopher Sprague, Knightdale, N.C.

"I was given a wonderful rate along with the kind staff." -Geraldine A. Gilbert, Raleigh, N.C.

"Great and friendly website. Easy to navigate and find information. Timely billing." -Wendy Rae, Raleigh, N.C.

"The customer service is excellent and if needed, the response time was within an hour which is outstanding." -Megan Kathleen Halloran, Raleigh, N.C.

"You are very quick with getting back to me and i mean quick as in 30 min or less. Ashlee is great !!!! I have NEVER had a problem with them." -Melissa Bawden, Raleigh, N.C.

"The prices." -James Tigert, Raleigh, N.C.

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"Always available should I have any questions and gets back to me when they say they do." -Joseph S. Barron Jr, Zebulon, N.C.

"The speed to process the request." -Joaquin Bello-Munoz, Raleigh, N.C.

"I don't really hear a lot from them other then a few random emails and that's fine with me....I have enough other people and businesses sending out unwanted emails and phone calls. But, when I need them or have a question they are always there and get the answer quick." -Jonathan Paul Carlon, Fuquay Varina, N.C.

"The promptness and courtesy that we have always had in our dealings with the company." -Joseph and Carissa Drauss, Raleigh, N.C.

"Local, affordable, and friendly." -James F. Teal, Raleigh, N.C.

"Great staff." -Jay M. Hughes Jr., Cary, N.C.

"Availability if needed." -Otis and Stacey Hinton, Raleigh, N.C.

"Excellent customer service." -Socorro Perez, Raleigh, N.C.

"Simplicity, easy to get answers, someone generally answers the phone and when they don't, someone gets back to you in a reasonable amount of time." -John Aiken, Raleigh, N.C.

"Even though I live near Charlotte, I found your agency (Ashlee)to be very proactive in helping me through my insurance challenges and very responsive in getting back to me with any questions I had." -Jeffrey Miller, Sherrills Ford, N.C.

"The way you treat clients with dignity is excellent." -Abraham Mogaka Nyamwa, Raleigh, N.C.

"Friendly, Quick, Correct Information." -Arun Prabakaran, Raleigh, N.C.

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"The staff is very professional and friendly." -Shelly L. Ewart, Franklinton, N.C.

"Quick responses to any question pertaining to my policy. In addition professional staff. The staff keep me updated via e-mail on my policy operation office hours, vacation, as well as other event. I've been with you for about 8 years now and I'm a happy camper. Thank you for the outstanding job and the professional matter whenever I have a concerns. Way to Go!!!!!!!!!!!!! : < ) " -Jacqueline Riley, Raleigh, N.C.

"Everybody was very helpful and prompt in replying to me in regards to rates and getting everything set up." -Kelly Rhodes, Raleigh, N.C.

"Very personal and understandable in this line of business..."-Keith Hubbard, Knightdale, N.C.

"All the personal touches (emails, postcards, etc...)" -Kenyatta Elliott, Raleigh, N.C.

"I really enjoy your services thanks." -Kenya Rankins, Raleigh, N.C.

"It was painless. There were no surprises. Every call and email was answered timely. Great customer service. And I got the best deals on all the coverage I needed. What's not to like." -Kathleen Hagen, Raleigh, N.C.

"Everything went so smoothly-after my accident I thought I would have attitudes from reps because I have encountered this in the past. I would highly recommend your agency to all my friends and family-Wow!!!" -Karen Joan Mannan, Cary, N.C.

"I love the fact that I can call and ask any questions, make payments, do add-ons or anything of the sort anytime. My agent, Ashlee is always eager to help. She is a great asset to your team!" -Kathy Jo Young, Raleigh, N.C.

"How easy it is! Everything is online based, and as a first-time insurance customer, I really appreciate how things were made easy for me and explained if I had any questions." -Kelly Felderhoff, Cary, N.C.

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"Low Quote, Highly Satisfied, Easy approachable." -Balaji Kamatchi Ramakrishnan, Cary, N.C.

"Insurance should not be a difficult area to manage to the customer but i have found in the past having to do extra work on my end to insure that my insurance did not lapse, etc. At Brown-Phillips I have not had to worry about my insurance because i know it is in good hands. :)" -Krystal Dawn Faulkner, Raleigh, N.C.

"I sometimes have a little trouble remembering when my insurance is due. You guys are very helpful on letting me know and making it painless." -Lee Schnell, Fuquay Varina, N.C.

"Always get back to you quickly, friendly reminders when your bill is due." -Lisa Marie Braun, Clayton, N.C.

"That your office is local. All questions or other issues are always answered promptly. Lot of business can be conducted over the phone. Informative e-mails sent out. Also, love the birthday cards. Nice personal touch!" -Melissa J. Lane, Zebulon, N.C.

"It was very easy to get an auto insurance quote." -Elizabeth H. Black, Raleigh, N.C.

"I've only been with Brown-Phillips Insurance a few months but have been very satisfied with the service I have received. I look forward to being a client for many years to come. Thanks for all you do." -Betty R. Ennis, Raleigh, N.C.

"Luckily I haven't had to use their insurance yet but I've loved the low prices and friendliness." -Lucas Charles Wright, Raleigh, N.C.

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"I can call and you already have my information. You know me and what I need. You always have the best quote and aren't a 'hassle' to get it like some other places." -Kelly Ibrahim, Raleigh, N.C.

"Speedy response time." -Stuart Wiederrich, Raleigh, N.C.

"All my business has been conducted over the internet or by telephone. I initially chose Mercury Insurance and was guided to you when checking companies on the internet." -Mary Raymond, Apex, N.C.

"I appreciate the time and patience you have to make sure we have the correct coverage and I'm always able to speak to someone when I have a question." -Ameta Teachey, Raleigh, N.C.

"When I first called about auto insurance I was assisted immediately and was able to instate a policy right over the phone. It is reassuring to have Brown-Phillips as my insurance agent. Very dependable."- Michael Ryan, Raleigh, N.C.

"Ashlee is a breath of fresh air and made it very simple for me to obtain affordable insurance with out me having to spend a lot of time researching to get the best price." -Frank Migielicz, Raleigh, N.C.

"Great rates. Get to talk to live people on phone right away for help. Hate that computer voice." -Brian Miller, Jacksonville, N.C.

"Ashlee knows her business very well." -Mustafa Ilker Ozdem, Raleigh, N.C.

"I love the fact that when I call in to the office that I can say my name and they know who I am. This is why I go through an insurance agent instead of going through the companies themselves!" -Margo Lewis, Cary, N.C.

"Their quick response to any questions or issues that may arise." -Keith Barry, Raleigh, N.C.

"Due to the agents persistence, my insurance has never lapsed and caused me to have to pay any penalties or fees." -Miranda Ann Williams, Raleigh, N.C.

"I am very happy to be with Brown-Phillips Insurance, they are very customer oriented in business and very friendly in service." -Naga Nookala, Morrisville, N.C.

"I've got my car insurance with Brown-Phillips and it's the only insurance company which accepted my driving record from Germany. Thank you!" -Natascha Eirisch, Raleigh, N.C.

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"Easy to communicate with - always get a 'real person' when you call." -Melinda Hope Kendall, Angier, N.C.

"You have all been very courteous and helpful and responded promptly to my needs." -Nathan Gardner Weeks, Raleigh, N.C.

"Honesty." -ONUR PASAOGULLARI, Chapel Hill, N.C.

"The kindness and knowledge of specific needs/options for clients in different situations." -Tania Paskova, Raleigh, N.C.

"I have had incredible customer service with Brown-Phillips. I have always felt like they are focused on saving me as much money as possible. Ashlee is so friendly and has always made me feel like my business is priority to her. I am so pleased with Brown-Phillips that I would recommend their services to everyone." -Paula Hunter, Raleigh, N.C.

"Because if I have a problem it is solved and all my questions answered." -Melvin Danny Peacock, Knightdale, N.C.

"The quickness of response to emails." -Denise Davis, Louisburg, N.C.

"Well, as a DUI victim,...., I feel like you guys were fair in you're prices. I feel like most insurance companies don't take into consideration your circumstances, and I feel like you guys do. I thank you for your understanding." -Ralph M.

"I like how Brown-Phillips Insurance has professionals that are caring about their clients, and are quick to answer any questions. I also really like the rates that Brown-Phillips offer, which are a lot lower than any other I've found." -Rachel Nicole Belanger, Wilson, N.C.

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"Brown-Phillips was the first insurance agent which ever sent me a Thank You card for giving them my business. They also found me a very good rate which was hands down the best quote I received." -Chester Radger Harris, Raleigh, N.C.

"Quick response and good deals." -Hassan Chaudhry, Raleigh, N.C.

"Easy going good customer service willing to help." -Renee C. Stearns, Raleigh, N.C.

"How quick you are to take care of urgent matters." -Charles Mitchell, Raleigh, N.C.

"You are always ready to help and help to keep my items in order. It is very easy to do business with you all." -Robert Dunnigan, Raleigh, N.C.

"Everything always seems so personal and they are always very kind and polite when I call with questions about my policy." -Rachel Newbrough, Wake Forest, N.C.

"Prompt and efficient service." -Saishyam Ravindran, Raleigh, N.C.

"I enjoy the level of professionalism from your team. Also their effectiveness at getting things done without hassle." -Sandra Vargas, Wake Forest, N.C.

"The use of electronic communication and the ease of obtaining quotes over the internet." -Sharon Beadnell, Raleigh, N.C.

"Anytime I have contacted the staff at BPI they have ALWAYS been very courteous and prompt to help with any concern I may have." -Austin Shea Wallace, Raleigh, N.C.

"Its cheap and easy and helpful." -Abhishek Singh, Raleigh, N.C.

"How quick I was gotten back to with the information I needed." -Sharrell McLean, Raleigh, N.C.

"It was a pleasure doing business with Brown-Phillips every one was very helpful." -Richard Abrams, Raleigh, N.C.

"It offers inexpensive rates. It notifies us about any updates, any news by mail and e-mail." -Suleyman Oz, Durham, N.C.

"VERY PROMPT AND GREAT CUSTOMER SERVICE-I'VE ALSO REFERRED FEW NEW CLIENT TO YOU." -Sandra Rios, Raleigh, N.C.

"I like the prompt service and response that I get whenever I have a question or concern about my insurance policies." -Stephanie Satoskar, Raleigh, N.C.

"The friendliness of everyone who has helped me out." -Michael Damean Speck, Raleigh, N.C.

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"I never have any problems with the website or getting my payments made with the DB." -Sonia L. McGee, Raleigh, N.C.

"Friendly and knowledgeable staff." -Tiffany Ann Deans, Raleigh, N.C.

"Very clear and to-the-point communication. Really nice and helpful agents!!" -Tobias Pissarczyk, Raleigh, N.C.

"Very easy to work with - very helpful at finding affordable insurance." -Nikki Colburn, Raleigh, N.C.

"Easy they gave the best price on auto insurance; even more importantly when there were underwriting issues, they understood my position and assisted me to my satisfaction. That is not easy to do." -Matt Reck, Wake Forest, N.C.

"Whenever I call I can always get a person whether or not it is the one I originally spoke with or not. I can ask questions and still get answers without anyone saying, you need to speak with the person you have already spoke to. I like the online service. The rates are great. I have shared this with other relatives and they are doing business with you. Thanks for all your help." -Gloria Morgan-Young, Raleigh, N.C.

"It was easy to do business." -Amadou Bah, Knightdale, N.C.

"Quick response time for questions I have about my coverage." -Amy Ference, Raleigh, N.C.

"I do appreciate the reminders that are sent and the updates that they send regarding my policy. I also appreciate the personal touch that is added when we correspond." -Veronica Cooper, Cary, N.C.

"Three things: 1. Got the best quote 2. Keeping me informed about promotions and office closes 3. Great response from staff." -Venkateswarulu Chigurupati, Cary, N.C.

"The email reminders." -Michael Wade Miles, Wake Forest, N.C.

"Very helpful and accessible." -Vikram Jeet Negi, Raleigh, N.C.

"I like your Customer Relationship, besides giving a good rate to your customer you tends to work on the policy of 'Customer Comes First'. And I believe this is the key to your successful business." -Muhammad Farooqi, Raleigh, N.C.

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"The staff is very personable and willing to assist in any way." -Wiley Adam Mann, Raleigh, N.C.

"I like the prompt response Brown-Philips give to inquires." -Cynthia Wusi, Cary, N.C.

"Setting up our insurance policy went so smooth. The whole process was quick and we were thrilled with the professionalism. Our renewal was handled in plenty of time of our policy ending." -Jennifer and Joshua Kobey, Raleigh, N.C.

"The quote that you guys gave me and how quickly it was for me to start my policy. I really apperciate everything you guys have done for me. :)" -Yeveshia Griffin, Raleigh, N.C.

"Brown-Phillips helped save me a lot of money with my insurance policy." -Zan Galloway, Raleigh, N.C.

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